Privacy Policy

Experiio (hereinafter "we", "us", or "the Platform") is committed to protecting your privacy. This Privacy Policy details how we collect, store, share, and protect your personal data when you interact with our booking software, website, and customer services.

By registering an account, purchasing travel vouchers, or submitting inquiries through Experiio, you consent to the collections and data usage standards described in this agreement. If you disagree with any terms herein, please cease using our software immediately.

We gather various categories of personal information to provide safe, responsive services:

• Identifiable Details: Full name, date of birth, biological sex (required by specific marine/flight operators), email address, and mobile phone number.
• Booking Context: Destination preferences, travel dates, physical requirements, and companion passenger details (whose consent you represent to have secured).
• Secure Payment Data: Credit card brand, partial card digits, and processing tokens. Complete payment routing is handled via certified PCI-DSS gateway partners.
• Device Metadata: IP addresses, browser cookies, location coordinates, operating system specs, and clickstream logs to detect fraud and load layouts properly.

Experiio functions as a curated marketplace linking you to third-party operators (guides, attraction operators, transport agencies). To successfully fulfill your trip order:

We share your full booking name, contact mobile number, booking date, and any specific physical notes directly with the localized supplier in charge of your experience. These suppliers are bound by contract to never use your details for secondary marketing or sharing beyond booking fulfillment.

We are not responsible for the independent actions or physical records maintained by local operators. We advise reading the specific operator privacy terms presented during your activity arrival.

Specifically, personal data is processed for the following standard business operations:

• Generating secure PDF vouchers, dynamic tickets, and QR codes.
• Delivering instant SMS or WhatsApp updates regarding booking cancellations, weather alerts, or rescheduling windows.
• Refining our recommender system to highlight experiences close to your coordinates or past browsing style.
• Validating credit scores and checking fraudulent transactions to protect the platform.

We implement robust technological safeguards to prevent unauthorized data access, leakage, alteration, or destructive actions:

All databases are encrypted at rest using AES-256 standards, and traffic is transmitted using Secure Socket Layer (SSL) encryption keys. Access to private account logs is strictly isolated to necessary security personnel.

You are responsible for maintaining the privacy of your account logins and password details. Notify us immediately at support@experiio.com if you suspect unauthorized profile entry.

Our site stores functional cookies in your local browser file systems. These cookies allow our system to:

• Hold your secure session tokens so you remain logged in across page shifts.
• Remember your chosen localized currency rates and language preferences.
• Aggregate anonymous Google Analytics reports to detect site speed issues and bounce rates.

You can disable cookies entirely inside your web browser configuration. Note that blocking all cookies may disable your shopping cart checkout and booking features.

Depending on your physical residency (e.g., GDPR, CCPA, or regional travel commerce acts), you hold clear legal rights to manage your personal records:

• Access: The right to request copies of all data logs linked to your email identifier.
• Rectification: The right to demand corrections of outdated or false profile inputs.
• Erasure: The right to request the permanent deletion of your profile history (excluding active booking logs required for pending travel or legal audits).

To exercise your rights, or submit formal inquiries, please contact our Data Protection Officer at: