Refund & Cancellation Policy

Experiio provides a listing and booking software interface connecting eager travelers with curated third-party suppliers (e.g. tour guides, transport coordinators, local activity vendors).

When you submit a booking, the legal contract for fulfillment lies between you and the respective operator. Consequently, specific cancellation timelines, refunds, and rescheduling constraints are dictated by the operator's conditions, which you accept upon completing your purchase.

Every activity, tour, or ticket page on Experiio explicitly details its specific cancellation window:

• Free Cancellation: Many experiences allow 100% refunds if requested at least 24 or 48 hours prior to the scheduled start time.
• Partial Refunds: Specific operators charge booking deposit offsets or lock in a percentage of the price if cancelled close to the departure time.
• Strict / Non-Refundable: High-demand entry tickets, specialized private events, or seasonal promo bookings may be completely non-refundable from the time of confirmation.

Travel involves unpredictable variables. In the event of force majeure:

• Weather Cancellations: If the local coast guard, safety regulator, or guide declares the activity unsafe due to weather (high seas, typhoons, low visibility), the operator will cancel. You will receive a 100% refund or a free alternative date option.
• Transit Delays: If your incoming commercial flight or train is delayed or cancelled, preventing you from reaching your experience in time, you must provide formal documentation (boarding pass / delay confirmation) to request a partial refund or date modification. Such refunds are subject to supplier approval.

When a cancellation qualifies for a refund under supplier conditions, Experiio will process the transaction immediately:

We credit the refundable amount back to the exact payment method (credit card, digital wallet, or UPI) utilized during booking. Outbound gateway commands are initiated within 48 hours of approval.

Standard processing intervals for commercial banks and credit providers fluctuate between 5 and 10 business days. Experiio holds no control over bank-side processing holds or regional clearance holdups.

The following scenarios are explicitly excluded from refund eligibility:

• No-Show: Being absent at the scheduled meeting point or check-in gate.
• Late Arrival: Arriving after the tour or vessel has officially departed.
• Partly Consumed Bookings: Deciding to leave a multi-day activity or private tour midway through execution.
• Exclusion of Voucher Coupons: Any percentage discounts or credits applied via promotional campaigns are non-refundable in cash values.

To change your travel dates, passenger counts, or activity slots:

Submit a request through your traveler dashboard. We will contact the local operator to negotiate date updates. If slot capacities permit and the request is made before the standard cancellation deadline, modifications are processed for free. Any difference in seasonal pricing will be charged.

For all refund claims, cancel queries, and payment adjustments, please provide your booking identification numbers and email us at: